Frequently Asked Questions

Can the software be installed on Apple Macintosh computers?

DesignDoll only works on Windows, and is currently unavailable for Macintosh products.

I cannot install the software.

The installer may be broken.

Please re-download the latest version of the installer on the Download page.

Please make sure you have completed the latest Windows Updates if the installation of a library file has failed.

I can’t start the software.

Please visit the following pages.

How to fix a startup failure
The software crashes.

Please check if your DesignDoll is the latest version.

The software could crash when you use the “Doll-Atelier” or “Files containing recent tags” on an old version of the software.

You can check the latest and current version of software available on the Download page of the website.

How can I update the software?

After Ver5.4.0.0:
You can manage the version using the launcher.

After Ver3.9.8.0:
When the latest version of software becomes available, an automatic upload dialog will appear when starting DesignDoll.

Before Ver3.9.8.0:
Please download the installer from the Download page and run it.
When you are upgrading to a newer version, you do not need to uninstall the previous version of the software as it will be automatically deleted as part of the upgrade process.

Is there an expiration date for a trial version? What are the limited functions?

There is no expiration date for the trial version.

Please go to the Download page for details of the limited functionality.

I have purchased a license key but not received it yet.

A license key will be automatically generated within 10 minutes of the payment being processed.

Please click “MyAccount” on the top right of the DesignDoll webpage to check your license key.

If you do not receive an email regarding your license four hours from making the payment, please contact our Support Center.

I have lost my license key.

Please click “MyAccount” on the top right of the DesignDoll webpage to check your license key.

I do not know how to register my license key.

Please visit the following pages.

I do not know how to register my license key.
I can’t use Doll-Atelier.

Please type in the DA (Doll-Atelier) number, then press Enter or click anywhere on the screen, it will start loading.

Please also check the following points:

The latest version of DesignDoll is installed.
The number starts with DA (123456 -> DA123456)
You have a valid DA number.
Check if your software ID has been successfully created on “About” in “Help”.
The license registration has correctly completed (Check by loading a file etc.)
Try loading while security tools are disabled.

Will you issue a receipt?

We can provide a receipt or accounts receipt issued by payment company, or usage details statement issued by a credit card company or a Japanese convenience store.

When using a pen tablet, a ripple pattern comes up or the right-click menu does not open.

A few issues could occur when using a Wacom pen tablet with the software, depending on the version of driver.

Our apologies for any inconvenience this may cause, but please try the following procedures:

First, make sure the driver for the pen tablet is up to date
Then, open the configuration page of Wacom from the start button.
Open [Pen] > [Coordinate detection mode] > [Mapping], and un-tick [Use digital ink capabilities]
(As the items above were added in recent upgrades, there is a possibility that you may not find it in old drivers)