First, check the following.
If Design Doll does not install properly, try installing the latest “DirectX End-User Runtime”.
If a color profile deemed invalid by your OS color management is selected, DD may not start.
Please use the following process to check your color profile settings.
If you try the above procedure, but the problem persists, please provide the following information via the “Contact” mail form.
*Access the Event Viewer by holding “Windows” and “R”, then typing “eventvwr” and clicking OK.
Open the Event Viewer immediately after the error occurs. Click on “Windows Log”
Click “Application” or “System”
Look for the log that appears to match the time of the error in Design Doll.
Right-click on the log.
Click “Copy Details as Text”
Last, paste the copied text into your email.