First, check the following.

  • Check if your anti-virus software might be interfering with the program’s launch.
  • Check if your graphics card supports 3D rendering (ShaderModel 2.0 or higher).
  • Check if you have the latest graphics drivers installed.
Next, because the necessary library files might not be properly installed, please download and install the XNA library by clicking on the “Download” button on the page at the following URL.
https://www.microsoft.com/en-us/download/details.aspx?id=27598

If Design Doll does not install properly, try installing the latest “DirectX End-User Runtime”.
http://www.microsoft.com/en-US/download/confirmation.aspx?id=35

If a color profile deemed invalid by your OS color management is selected, DD may not start.
Please use the following process to check your color profile settings.

  1. Hold down the “Windows” key, and press “R”.
  2. Type “colorcpl” and click OK.
  3. Select the “Advanced” tab.
  4. In the “Device Profile” options, select “System Default” or try other options, until you find an effective one.
If you try the above procedure, but the problem persists, please provide the following information via the “Contact” mail form.

  • OS information
  • Graphics board(GeForce GTX10??)
  • OS language(English OS)
  • Version of Design Doll Installed(Ver5.4.0.0)
  • When the program freezes or experiences an error
  • The error log available through the standard Windows Event Viewer*
*Access the Event Viewer by holding “Windows” and “R”, then typing “eventvwr” and clicking OK.
Open the Event Viewer immediately after the error occurs. Click on “Windows Log”
Click “Application” or “System”
Look for the log that appears to match the time of the error in Design Doll.
Right-click on the log.
Click “Copy”
Click “Copy Details as Text”
Last, paste the copied text into your email.